Returns & Exchanges
Returns Policy
Empirecovers.com guarantees the size and quality of the products sent. If your product does not fit your furniture or is damaged upon receipt, EmpireCovers will send an appropriate replacement.
Empire Covers will accept returns within 30 days of receipt. All returns which do not fall under the satisfaction guarantee are subject to the terms and conditions set forth below.
- All returned merchandise must be in new, unused, salable condition.
- Refunds for returned merchandise are for the item only. Shipping charges are non-refundable, and customers are responsible for shipping the product back to Empire Covers.
- Before sending any merchandise back, you must contact Empire Covers by email using our returns/exchanges form on EmpireCovers.com. Include your full name, order number and reason for return. Empire Covers will issue a return merchandise authorization (RMA) number. These RMA numbers are valid for 30 days. All returns must have a valid RMA number and are subject to inspection prior to processing a refund. Merchandise returned without a valid RMA is subject to a 20% restocking fee.
Closeout Covers
All sales are final for Metro Black and Flora Patio Furniture Covers purchased on or after 8/20/10 (Friday, August 20, 2010). No refunds or returns will be accepted for these covers.
